Short term fix would be not to use such sticky thermal paste. I really hope AMD addresses this problem. If you do need to remove the stock cooler, take out your GPU and RAM so you can gently twist the cooler off, instead of pulling straight out. My advice would be not to use the stock cooler if you ever anticipate replacing it in the future. The CPU was warm, the machine was off for less than 5 minutes before I removed the cooler (and CPU.). I used the stock cooler for about 2 months, and just swapped to a Noctua cooler, because the stock cooler was too noisy for me. Fortunately everything seems to be working fine. I used a pick and a razor blade to bend them back straight and reinstalled. Bent 4 pins in the process, all in the corners. When I disengaged the locking tabs and pulled up on the cooler, the CPU came out with it. This also just happened to me on my 3800x. The thermal paste (Non AMD) had hardened from being old and heated for so long that it acted like like a glue. Eventually when I lifted the CPU cooler off it removed my CPU with it. When I unlatched the CPU Cooler and tried to lift it, it was difficult. I needed to refresh the Thermal Paste after more than a couple of years due to overheating issues. I can sympathize with you about what happened. Was the Ryzen properly installed tightly? Isn't the Ryzen installed in a bracket with screws?

If you damage the hardware, the Manufacturers are going to say that you installed, removed, or incorrectly used it (Overclocking etc) causing the damage.Įven though the CPU Cooler adhered to the Ryzen and you ended up damaging it while removing it, That isn't AMD fault that occurred unless you can prove to AMD that the Thermal paste was defective which caused the Cooler to adhere strong enough to rip off your Ryzen and damage it in the process. Like installing or removing the CPU or installing or removing the CPU Cooler, As far as I am concerned, Manufacturers don't have any controls on how Users physically install or remove their hardware except showing them instructions on the proper way to do it. But generally, Customer Error is any error that doesn't involve a defective CPU, Imho.

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